How to Handle Damage & Claims as a Host
By Belo Rentals · Updated June 2026
Even careful hosts eventually deal with damage. Because claims are the host's responsibility on Belo Rentals, having a clear, documented process makes resolution faster and fairer. This is general information, not legal or insurance advice.
Document everything, every trip
Your best protection starts before a problem exists: timestamped pre- and post-trip photos of the entire vehicle, odometer, and fuel/charge on every booking. When damage appears, you can show exactly what changed and when.
Act promptly and stay factual
If a car returns damaged, photograph the damage immediately from multiple angles, note the date and time, and document your communication. Keep the tone factual and professional — clear records resolve disputes better than argument.
- Photograph damage from multiple angles
- Record dates, times, and mileage
- Save all messages and the rental agreement
- Get repair estimates in writing
Work with your insurer
Contact your own insurer to understand your coverage and the claim process — remember that Belo does not provide host insurance or physical-damage protection. The coverage you confirmed before listing is what applies.
Prevent the next one
Patterns in incidents often point to fixable causes: unclear expectations, thin documentation, or the wrong guests. Tighten your handoff walkthrough, keep documenting, and set travel and mileage limits you're comfortable with.
Frequently asked questions
Does Belo cover damage to my car?
No. Belo does not provide host insurance or physical-damage protection. Claims are the host's responsibility, handled through your own insurance.
What should I do first if a car returns damaged?
Photograph the damage immediately with timestamps, document the details and mileage, keep all messages, and contact your insurer.
How do I avoid disputes?
Consistent pre- and post-trip photos on every booking are the single best way to resolve or prevent damage disputes.
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